TBDN Quality Expectations

Designating Contacts at Your Facility

Product and Process Changes

Request for Design Change to Drawing

Request for Permanent Process Change

Special Acceptance Request

5P Root Cause Determination of Defect

Supplier Notification of Quality Assurance Requirements (SNOQAR)

Supplier Quality Assurance Planning (SQAP)

PPAP Submission Requirements

Level 3 submisssion documents are required. Suppliers to Toyota are required to use Toyota SQAM (Supplier Quality Assurance Manual) documents. Please contact TBDN if you require additional information.

Other Forms

Supplier Packaging Form

QA Network

Quality Targets

TBDN expects the highest level of quality from it's Suppliers. Our targets are

100% on-time delivery
> 98% ALP
< 6 ppm

ALP is based on our incoming inspection, and ppm is based on rejects found on-line or downstream of our facility.

ISO/ TS16949

Certification to ISO9000 or TS16949 is a minimum requirement for quality systems

Non-Conforming material: Expected response

TBDN expects on-site sorting, containment and investigation immediately upon notification of problems with supplier's products. Company personnel sent by the Supplier to sort are always best. However, a Supplier can use a 3rd party sorting company at our facility, but must still send 1 representative from their company to supervise the activity. For Field claims, support at OEM customer plants may be required.

When TBDN decides to sort in order to meet their schedule, TBDN will charge-back to the Supplier the manhours required for the sort.

Follow-up presentations to TBDN management are expected for "A" ranked items. A TBDN representative may conduct a followup audit at the Supplier's facility to ensure the countermeasures for any ranked defect that were put in place are effective.

RMA (Return Material Authorization) Numbers are expected within 5 days of notification by TBDN.

Non-Conforming Material: 5P Worksheet

Parts that are determined to be defective will be assigned the folowing rank

A Rank: Defective part could cause harm if used
related defect
B Rank: Part is functionally unusable
C Rank: Part is functionable, but does not meet specifications

Also useful are the following definitions:

Field Claim: Defective part found downstream from TBDN - these parts will automatically have a rank of "A"
Multiple: 3 repeated Defects within a 12 mo period will move to a A Rank

For all quality complaints, TBDN expects containment- lock the doors, sort and certify. TBDN expects 3 certified and tagged lots, free of the defect in question.

For A ranked defects, a 5P report is expected within 5 business days. For B & C ranked defects, a 5P report is expected within 10 business days. Suppliers with 5P Reports more than 30 days overdue will be required to make a formal presentation to TBDN top management at TBDN in Jackson, TN.

The 5P Report should outline your root cause identification (5 whys) for both: why the defect occurred, and why the defect was not detected. Permanant countermeasures and data supporting that the countermeasures are effective are necessary. Any lessons learned that can be spread across to other lines or products (also called Yokoten) should also be identified. TBDN requires the 5-P format is used.






		Designating Contacts at Your Facility Supplier Contact Form Product and Process Changes Request for Design Change to Drawing Request for Permanent Process Change Special Acceptance Request 5P Root Cause Determination of Defect Supplier Notification of Quality Assurance Requirements (SNOQAR) Supplier Quality Assurance Planning (SQAP) PPAP Submission Requirements Level 3 submisssion documents are required. Suppliers to Toyota are required to use Toyota SQAM (Supplier Quality Assurance Manual) documents. Please contact TBDN if you require additional information. Other Forms Supplier Packaging Form QA Network
TBDN Supplier Quality Expectations
Quality Targets TBDN expects the highest level of quality from it's Suppliers. Our targets are 100% on-time delivery > 98% ALP < 6 ppm ALP is based on our incoming inspection, and ppm is based on rejects found on-line or downstream of our facility. ISO/ TS16949 Certification to ISO9000 or TS16949 is a minimum requirement for quality systems Non-Conforming material: Expected response TBDN expects on-site sorting, containment and investigation immediately upon notification of problems with supplier's products. Company personnel sent by the Supplier to sort are always best. However, a Supplier can use a 3rd party sorting company at our facility, but must still send 1 representative from their company to supervise the activity. For Field claims, support at OEM customer plants may be required. When TBDN decides to sort in order to meet their schedule, TBDN will charge-back to the Supplier the manhours required for the sort. Follow-up presentations to TBDN management are expected for "A" ranked items. A TBDN representative may conduct a followup audit at the Supplier's facility to ensure the countermeasures for any ranked defect that were put in place are effective. RMA (Return Material Authorization) Numbers are expected within 5 days of notification by TBDN.	Non-Conforming Material: 5P Worksheet Parts that are determined to be defective will be assigned the folowing rank A Rank: Defective part could cause harm if used related defect B Rank: Part is functionally unusable C Rank: Part is functionable, but does not meet specifications Also useful are the following definitions: Field Claim: Defective part found downstream from TBDN - these parts will automatically have a rank of "A" Multiple: 3 repeated Defects within a 12 mo period will move to a A Rank For all quality complaints, TBDN expects containment- lock the doors, sort and certify. TBDN expects 3 certified and tagged lots, free of the defect in question. For A ranked defects, a 5P report is expected within 5 business days. For B & C ranked defects, a 5P report is expected within 10 business days. Suppliers with 5P Reports more than 30 days overdue will be required to make a formal presentation to TBDN top management at TBDN in Jackson, TN. The 5P Report should outline your root cause identification (5 whys) for both: why the defect occurred, and why the defect was not detected. Permanant countermeasures and data supporting that the countermeasures are effective are necessary. Any lessons learned that can be spread across to other lines or products (also called Yokoten) should also be identified. TBDN requires the 5-P format is used.