TBDN expects the highest level of quality from it's Suppliers. Our
- 100% on-time delivery
- < .25% scrap
- < 3 ppm
In line scrap and ppm is based on rejects
found on-line or downstream of our facility.
Certification to ISO9000 or TS16949 is a minimum requirement for quality
systems. Evidence must be submitted annually to TBDN.
Customer Specific Requirements
CQI (9-23) Annual Audit & submission of evidence.
Annual layouts may be requested
Non-Conforming material: Expected response
TBDN expects on-site sorting, containment and investigation immediately
upon notification of problems with supplier's products. Company personnel
sent by the Supplier to sort are always best. However, a Supplier can
use a 3rd party sorting company at our facility, but may be required to send
1 representative from their company to supervise the activity. For
Field claims, support at OEM customer plants may be required.
When TBDN decides to sort in order to meet our schedule, TBDN will
charge-back to the Supplier the manhours required to complete the sort if supplier does not immediately authorize or set up sort.
Follow-up presentations to TBDN management may be required for "A"
"B" and "C"ranked items. A TBDN representative may conduct a followup audit at
the Supplier's facility to ensure countermeasure effectiveness.
RMA (Return Material Authorization) Numbers are expected within 2
business days of notification by TBDN.